Refund policy
MiNuSkin Return & Refund Policy
We want you to love your MiNuSkin products. If you're not completely satisfied, we're here to help.
Returns We accept returns within 7 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of skincare products, we cannot accept returns on opened or used items unless the product is defective or damaged.
How to Initiate a Return To start a return, contact us at support@mnsskincare.com with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable.
Damaged or Defective Items If you received a damaged or defective product, please contact us within 7 days of delivery at support@mnsskincare.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
Exchanges We do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order.